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Bass Direct


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#1 jgmh315

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Posted 09 January 2014 - 05:32 PM

Have a conference in Birmingham next weekend and going to have a look in Bass Direct.
Just wondered if people have been in and how they found them to talk to?

#2 Dave_the_bass

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Posted 09 January 2014 - 05:38 PM

The shop was smaller than I expected, but there's lots of beautiful gear in stock and available to play.

I got on with Mark really well and spent quite a long time just sat there chatting.

I think you'll enjoy your visit; but you may find differently.
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#3 peteb

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Posted 09 January 2014 - 05:48 PM

Mark is a really nice guy and can be very talkative when he gets the chance, bearing in mind he is a one man operation and always seems to be really busy.

Beware that he is a man with very definite views, which may not be the same as yours! That is not to say that your way of doing things is wrong, but be prepared to be challenged a bit - he never read the memo about the customer always being right!! However, he does know his stuff and he may give you a new perspective on certain types of gear, etc...
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#4 hubrad

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Posted 09 January 2014 - 05:51 PM

Well worth a visit if you're nearby anyway.
Lots of nice gear, free parking and both guys easy to talk to. Can you go wrong? :rolleyes:
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#5 jgmh315

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Posted 09 January 2014 - 05:54 PM

I visit the website frequently, always have some lovely basses in there. Might be an expensive trip.

#6 goblin

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Posted 09 January 2014 - 05:57 PM

Never been in but met Mark at LBGS and he's a top guy, bought my Mono M80 from them online last month and it didn't turn up, turns out they hadn't sent it some how. Gave them a quick ring and Mark was super apologetic and it was with me next day. Can't complain with that, we're human - we all make mistakes, and it was the Christmas period too :)

#7 bartelby

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Posted 09 January 2014 - 06:27 PM

Definitely worth a visit. But..


 peteb, on 09 January 2014 - 05:48 PM, said:

Beware that he is a man with very definite views, which may not be the same as yours! That is not to say that your way of doing things is wrong, but be prepared to be challenged a bit - he never read the memo about the customer always being right!! However, he does know his stuff and he may give you a new perspective on certain types of gear, etc...
^^^ That!

But he is a friendly guy.

#8 zapp

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Posted 09 January 2014 - 06:50 PM

Bought my EBS Classic Drome from mark recently. Really nice Guy, friendly with some good advice.
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#9 jgmh315

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Posted 09 January 2014 - 06:56 PM

 bartelby, on 09 January 2014 - 06:27 PM, said:

Definitely worth a visit. But..



^^^ That!

But he is a friendly guy.

Intriguing.

#10 BassTractor

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Posted 09 January 2014 - 11:41 PM

My take is that I believe Mark can be trusted to have your interests at heart, and to sell you the right stuff.
He will have strong opinions, yes. I like it that way, and have bought two amps from him as a direct result of it. Will be a returning customer later as well.

Though I'm very respectful of a few less than wonderful experiences that some BC members have had with the shop, I think it's best to enter the dialogue with positive expectations. Mark deserves it, I think.
I did, and am glad that I did.

In general I think it's a good idea to make an appointment, or you risk that he concentrates on another customer who does have an appointment.

Edited by BassTractor, 09 January 2014 - 11:42 PM.

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#11 PTB

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Posted 09 January 2014 - 11:46 PM

I'm a satisfied customer too. I'd rather have Mark's opinion, even if I don't always agree with it, than someone who didn't know the real world of bass playing.

Edited by PTB, 09 January 2014 - 11:47 PM.

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#12 Jellyfish

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Posted 10 January 2014 - 12:31 AM

He's great and it's definitely worth visiting Bass Direct whenever you get the chance. Although, don't ever ask him how loud something goes, because he will show you... :D

#13 chris_b

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Posted 10 January 2014 - 01:37 AM

Bassdirect is an Aladdin's cave of marvellous bass gear.

Over the years I've bought various cabs and an amp from Mark and I drop in when passing.

IME Mark is a good guy to talk bass to.
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#14 jaybass 70

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Posted 10 January 2014 - 08:46 AM

Leave your Credit Card at home B) Mark is a lovely bloke, he is very passionate about his business and gives good advice, have fun :D
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#15 ratman

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Posted 10 January 2014 - 09:16 AM

I second a comment made above. As it's a small business, if someone else comes into the shop, the full attention you were getting is suddenly halved. Understandable, but frustrating. Probably best to book your time in advance. But, Mark has lots of great kit, and BD is well worth a visit.
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#16 jgmh315

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Posted 10 January 2014 - 01:13 PM

Thanks for the replies, I look forward to next weekend.

#17 Mark Dyer

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Posted 10 January 2014 - 01:14 PM

 ratman, on 10 January 2014 - 09:16 AM, said:

... Probably best to book your time in advance. But, Mark has lots of great kit, and BD is well worth a visit.

Good advice. I always call Mark beforehand if I know I'm going to make a purchase and let him know what I want to try out.

Mark might not always tell you what you want to hear, but he will help you make the right choice for sure. I've purchased several basses and my current live rig from BD and have no complaints. It's probably the best bass guitar shop we have in the UK tbh.
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#18 mrtcat

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Posted 10 January 2014 - 01:40 PM

Only ever had good experiences with bass direct. It's got stuff that'll blow your mind and budget but I think it's definitely worth taking a look.

#19 hiram.k.hackenbacker

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Posted 10 January 2014 - 01:47 PM

Never been there, but have had phone calls and e-mail's back and forth.
Mark always returned both, unlike other others I could mention.
He's still around, so he must be doing something right!

Not as many basses as I would like, but probably more than I deserve!

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#20 dannybuoy

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Posted 10 January 2014 - 01:49 PM

Never been to the shop (yet), but interested to know what Mark's 'views' are that everyone keeps hinting at?

Judging by the fact he doesn't stock any Fender or Ampeg apart from used stuff, perhaps he's more into modern sounding gear, tweeters, and clackety-clacking?

#21 chris_b

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Posted 10 January 2014 - 02:07 PM

 dannybuoy, on 10 January 2014 - 01:49 PM, said:

....Never been to the shop....

You're not a million miles away. I'd get over there and find out.
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#22 Roger2611

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Posted 10 January 2014 - 07:27 PM

 peteb, on 09 January 2014 - 05:48 PM, said:

Beware that he is a man with very definite views, which may not be the same as yours! That is not to say that your way of doing things is wrong, but be prepared to be challenged a bit - he never read the memo about the customer always being right!! However, he does know his stuff and he may give you a new perspective on certain types of gear, etc...
Definitely agree with that, I found some comments rather ill considered in fact damn right rude (I brought a comfort strap and apparently put it on the wrong way round! his comment to someone down the phone " he doesn't even know which way round a comfort strap should go") err actually no and I still put it on which ever way feels best :on_the_quiet: but he does know his stuff and he wants you to buy the right gear for you, enjoy your visit and wear a thick skin in advance
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#23 Muzz

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Posted 10 January 2014 - 07:32 PM

Have you ever seen Sherlock? :D
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#24 peteb

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Posted 10 January 2014 - 08:01 PM

 Roger2611, on 10 January 2014 - 07:27 PM, said:

Definitely agree with that, I found some comments rather ill considered in fact damn right rude (I brought a comfort strap and apparently put it on the wrong way round! his comment to someone down the phone " he doesn't even know which way round a comfort strap should go") err actually no and I still put it on which ever way feels best :on_the_quiet: but he does know his stuff and he wants you to buy the right gear for you, enjoy your visit and wear a thick skin in advance
Actually, I find his approach rather refreshing. Far better than some salesman talking b0110cks trying to tell me that there is no difference between Lakland Skyline basses (which he stocks) and US made Laklands (which he doesn't) except for price! Gimme a break...

Edited by peteb, 10 January 2014 - 08:03 PM.

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#25 TheGreek

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Posted 12 January 2014 - 09:43 PM

I'v met Mark at the LBGS and had correspondence by text/email on many occasions..I like the fact that he is straight talking...I daren't visit the shop though as I know I would leave with a significantly smaller bank balance...

Edited by TheGreek, 12 January 2014 - 09:44 PM.

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#26 BassTractor

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Posted 12 January 2014 - 10:04 PM

You have a bank balance? Luxury!
In MY days...
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#27 leftybassman392

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Posted 12 January 2014 - 10:10 PM

It's all been said already, but just thought I'd add my voice. I wound up with my GB/Vanderkley rig after discussing options with him at some length. He certainly does have definite opinions on most things musical (especially bass) - prepare to have your preconceptions challenged!
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#28 Leonard Smalls

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Posted 13 January 2014 - 08:31 AM

We had quite a robust discussion - I prefer 4 string basses and actually like old amps and cabs despite my bad back...
After all, bass payers made some pretty good noises with them in the past!
Still, I prefer a strongly-held view so long as it's not hectoring or allowing no alternatives.
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Posted 13 January 2014 - 08:35 AM

 peteb, on 09 January 2014 - 05:48 PM, said:

Mark is a really nice guy and can be very talkative when he gets the chance, bearing in mind he is a one man operation and always seems to be really busy.

Beware that he is a man with very definite views, which may not be the same as yours! That is not to say that your way of doing things is wrong, but be prepared to be challenged a bit - he never read the memo about the customer always being right!! However, he does know his stuff and he may give you a new perspective on certain types of gear, etc...

Once again, this. Mark won't just let you walk out with what you think you want, he'll help you find what you do want and what is going to work for you. He is not afraid to contradict you if you start confidently stating erroneous 'facts', as I did!
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#30 jazzybass

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Posted 13 January 2014 - 08:47 AM

I hated my experience going there!

I went to get a new amp and having recorded my last albumn on EBS Fafner (not mine) I wanted to tryout the little EBS amp for smaller gigs.

From the start I was told I didnt know what I wanted, the amp I currently owned was wrong for me. my bass was totally unsuitable for me, why the hell did I want the ebs and not Genz shuttle. The strangest thing is that he never asked me what kind of music I played or anything about my musical ability so how the hell did he knowwhat was right or wrong for me?

He did finally demo the ebs (not letting me!) but someone else walked in and he asked what can I do for you? the reply was I want to buy a dingwall and genz stack. He instantly dropped me, left me waiting 30mins while he was doing a much larger sale so I walked out in discuss and got one from here 2nd hand

Edited by wateroftyne, 13 January 2014 - 08:50 AM.
Removed profanity






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