randythoades Posted June 19, 2014 Share Posted June 19, 2014 Just thought I would add a quick post to say that how good the customer service at D'addario has been. In these days of online shopping, customer service seems to have taken a nosedive, but D'addario seem to want to buck that trend. I decided to try out the D'addario Chromes flatwound strings on my Aria bass. When they were installed, the E string seemed 'a bit dull' in comparison with the others. I adjusted my EQ and my pickup height to compensate but couldn't eliminate it so I emailed D'addario Customer services to see if this as expected with those strings or if they had any suggestions. I also started looking for alternative strings to replace the Chromes. Email response came back same day. Definitely should not happen and they would replace it. Another email from D'addario UK to confirm my address and a new full set arrived in the post. Can't ask better than that. A disgruntled customer now spreading the word about how well they have been treated. Thanks D'addario. Quote Link to comment Share on other sites More sharing options...
discreet Posted June 19, 2014 Share Posted June 19, 2014 Thanks for posting. At least some companies are on the ball. Good to know. Quote Link to comment Share on other sites More sharing options...
sirmuppet Posted June 19, 2014 Share Posted June 19, 2014 A couple of years ago I bought 10 sets of D'addario guitar strings on Ebay. When they arrived they looked good but upon opening a pack they were clearly fake. I did the whole check the serial number thing which brought up another totally different pack (although all 10 sets had the same serial number). I followed their online form etc... for reporting it. I got an email back apologising and asking for any information. I provided a link to the Ebay page, Paypal transaction and Ebay case ref. Another email came back saying thanks, confirming my address and that they would send out a little thank you for helping. What arrived was a 10 pack of D'addarios to replace the fake ones I'd got. Also I'm aware D'addario patrol Ebay as I changed my guage and sold some packs online. One custom who bought a pack was one of the people I dealt with at D'addario in the past. So this company does look out for their customers in more ways than one. Glad you had a good experience with them too. Top company in my book. Quote Link to comment Share on other sites More sharing options...
BMBR Posted June 19, 2014 Share Posted June 19, 2014 [sub]Did it fix your dull E problem out of interest ?[/sub] Quote Link to comment Share on other sites More sharing options...
randythoades Posted June 20, 2014 Author Share Posted June 20, 2014 New set fitted and dull E string a thing of the past! Will keep the old set anyway as an emergency backup... Quote Link to comment Share on other sites More sharing options...
TheGreek Posted June 25, 2014 Share Posted June 25, 2014 I got in contact with the customer service team at D'addario for some freebies for the Herts Bash 2 - was treated really well and they've sent out 5 sets of strings and loads of stickers - and I haven't [u][i]ever[/i][/u] spent any money with them!! Next time I buy some strings I'll certainly give them some consideration... Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted June 25, 2014 Share Posted June 25, 2014 Always good to hear of decent customer service, well done D`Addario. Quote Link to comment Share on other sites More sharing options...
Graham Posted June 26, 2014 Share Posted June 26, 2014 I'd recommend it TheGreek, the balanced tension set I got recently is great. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted June 26, 2014 Share Posted June 26, 2014 One of the issues I've had in the past is that I prefer light strings - ideally 35-95 and I haven't seen a set by D'Addario in this gauge. I'm off the check their website now. Quote Link to comment Share on other sites More sharing options...
Evil Undead Posted June 27, 2014 Share Posted June 27, 2014 I really LOVED chromes, but for some crazy reason they stopped making them in the gauges that I wanted (I used the 40-100 custom light set). Still love using their nickel wounds on two of my basses but am gonna have to start looking elsewhere for my flats. Which is a shame. Quote Link to comment Share on other sites More sharing options...
paul_5 Posted June 27, 2014 Share Posted June 27, 2014 Frankly, I'm surprised that there's been an issue with D'Addario strings, I've never had a duff one. Good to know that they're on the ball though. Quote Link to comment Share on other sites More sharing options...
cana.dan Posted June 29, 2014 Share Posted June 29, 2014 I was always a Roto guy but after buying an ACG on here that was strung with BT170's I think I might have been converted. Nice to see their customer service is top notch too! Quote Link to comment Share on other sites More sharing options...
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