Rumple Posted February 20, 2015 Share Posted February 20, 2015 I placed a small online order with the above named company but received no goods from them, my e-mails to 2 different addresses go unanswered and the phone just rings, so I'm assuming the worst, luckily I paid with PayPal so if I don't here from them by Monday I'll file a report. Anyone know anything about them? Probably best avoided! [url="http://www.estuarybasscompany.co.uk"]http://www.estuarybasscompany.co.uk[/url] Quote Link to comment Share on other sites More sharing options...
gary mac Posted February 20, 2015 Share Posted February 20, 2015 Clarky had a run in with them recently. Think he did get a refund. they had some excuse about moving office and things being a bit hectic. Hope you get sorted. Quote Link to comment Share on other sites More sharing options...
Rumple Posted February 20, 2015 Author Share Posted February 20, 2015 [quote name='gary mac' timestamp='1424441943' post='2696347'] Clarky had a run in with them recently. Think he did get a refund. they had some excuse about moving office and things being a bit hectic. Hope you get sorted. [/quote] Thanks for the info, it's not a major problem, I just hate poor service, there's certainly no excuse not to answer e-mails, I kinda assumed they had gone bust. Quote Link to comment Share on other sites More sharing options...
Happy Jack Posted February 20, 2015 Share Posted February 20, 2015 http://basschat.co.uk/topic/255179-anyone-know-estuary-bass-company-update-all-sorted-now/page__p__2684923__hl__estuary__fromsearch__1#entry2684923 Quote Link to comment Share on other sites More sharing options...
Rumple Posted February 20, 2015 Author Share Posted February 20, 2015 [quote name='Happy Jack' timestamp='1424442753' post='2696366'] [url="http://basschat.co.uk/topic/255179-anyone-know-estuary-bass-company-update-all-sorted-now/page__p__2684923__hl__estuary__fromsearch__1#entry2684923"]http://basschat.co.u..._1#entry2684923[/url] [/quote] Cheers. I'll report back on the outcome. if I'd seen that thread I would have posted there instead of starting a new one sorry folks. Quote Link to comment Share on other sites More sharing options...
Rumple Posted February 23, 2015 Author Share Posted February 23, 2015 After getting no response via 2 e-mail accounts, Twitter or phone, I have opened a case with Paypal and see if that gets any response. Quote Link to comment Share on other sites More sharing options...
gary mac Posted February 23, 2015 Share Posted February 23, 2015 That should get it sorted. Quote Link to comment Share on other sites More sharing options...
Rumple Posted February 23, 2015 Author Share Posted February 23, 2015 Fingers crossed Quote Link to comment Share on other sites More sharing options...
Rumple Posted February 26, 2015 Author Share Posted February 26, 2015 Escalated to a claim as they still haven't responded. Quote Link to comment Share on other sites More sharing options...
Marvin Posted February 26, 2015 Share Posted February 26, 2015 (edited) That's definitely a cross against that retailer in my book, That's two 'chatters' that have had issues with them. Hope it gets sorted out promptly Edited February 26, 2015 by Marvin Quote Link to comment Share on other sites More sharing options...
Rumple Posted March 9, 2015 Author Share Posted March 9, 2015 Finally got my money back today after PayPal found in my favour, I'm not sure Estuary ever replied to PayPal either. If they are still in business I'd avoid them like the plague. Quote Link to comment Share on other sites More sharing options...
KevB Posted March 10, 2015 Share Posted March 10, 2015 Clicked on the link you provided in the original post back in Feb it looks like whatever site they were using to host the shop is now displaying 'shop closed' so they may well have gone tits up. Or it was all a bit of a con from the outset. Quote Link to comment Share on other sites More sharing options...
Rumple Posted March 10, 2015 Author Share Posted March 10, 2015 So it has! at least no one else will get caught out now Fair play to PayPal it was easy enough getting the money back. Quote Link to comment Share on other sites More sharing options...
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