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Waiting for a courier delivery? This should reassure you.


gary mac
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Such abuse doesn't really matter to the customer directly. We ordered a full-length mirror from Amazon a couple of weeks ago. Despite being well-packed, when opened it was cracked. We emailed Amazon with a photo and they said don't worry they'd send a replacement and we could keep the cracked one. The new one duly arrived and when opened (you've guessed it) it was also cracked. Another email to amazon and they offered to send a replacement or a refund and again we could keep the cracked one. We opted for a refund this time as we now had two full length mirrors that were basically functional and we had only ordered it as we were hosting our niece's wedding and needed more mirrors for the bridesmaids dressing room. :lol:

Online Suppliers are effectively forced to give good service in order to maintain customer confidence, without which their entire business model would collapse. This recent experience has not put me off online shopping one little bit :)

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[quote name='gary mac' timestamp='1471969785' post='3117351']
No, a card from my wife, she gave it to me on the day I was awaiting delivery of a Barefaced cab. [u][b]How I chuckled and then the cab arrived damaged :([/b][/u]
[/quote]and I didn't even phone UPS.....

Edited by dustandbarley
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