bazzbass Posted December 30, 2016 Share Posted December 30, 2016 I bought a used Hipshot Vintage bridge for my MIM Jazz over a year ago and only just installed it. The seller had lost the allen key to adjust the saddle height and none of mine fit. It is a really tiny screw . I emailed Hipshot and they replied within a day that they'll post a few spares out to me, free of charge all the way to me in Australia. That is great customer service, to send a part to a second hand buyer goes beyond what is expected. Just thought I'd share my experience. Quote Link to comment Share on other sites More sharing options...
bartelby Posted January 1, 2017 Share Posted January 1, 2017 They're great. A few years ago I emailed them to buy a new lever for a D-Tuner. They emailed back within 24 hours saying their products have a lifetime guarantee, so send an address and they'll ship a replacement lever. Quote Link to comment Share on other sites More sharing options...
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