It's the attitude of people that's affects your experience,yes the correct tuner was sent but I had to suggest they send the tuner , I could then fit it to the Bass then return the incorrect one not other way around,take it off send it back and wait for the replacement.customer service anyone,as for the string there is no mention on the website about different silk colours, when i informed them of this I was told "yeah maybe we should put some information about that on there. nobody had ever complained about different silk colours",really!