41Hz

I’ve tried to be sympathetic too. They did say they’d check the bass before sending which they obviously didn’t so they only have themselves to blame. According to Google, guitarguitar has turnover of £45M/year and must spend a good couple of million with Cort, that has itself revenues of £6.6billion/yr These sort of faults/issues are the cost of doing business that they should easily be able to aborb into their costs based on their revenue not stitch up unlucky customers. I’m sure guitarguitar has enough clout based on its spend with Cort to push back on crappy quality control like this and get refunded on sub standard instruments. If customers don’t push back and retailers don’t push back on manufacturers then they’ll keep on pumping out crappy quality which isn’t good for anyone.

Maybe I should offer to pay the return if they agree to swap their image to the pic of mine🤣 don’t think they’d sell many though

They’ve not refused a return but they are stating there is nothing wrong with it so I’m liable for return costs. You’re never going to get a 100% perfect bass and if you look hard enough at any instrument you’ll likely find an imperfection and it’s more difficult to assess on a figured top like this, but there should be some basic standards. The reason I made this post with a picture was to sanity check I wasn’t being unreasonable in thinking this is unsuitable for sale. 9 out of 10 people who expressed an opinion wouldn’t be happy with it, so that tells me it’s not fit for purpose and they should take it back and cover the shipment cost. If it had been the other way round and 90% of people would have been happy with it, I’d have sucked it up and happily paid the return costs.

But all of their marketing videos and pictures show matching tops, so it’s implied they at least be some sort of matching. if you bought a blue car and each panel was a different shade of blue, it wouldn’t be an argument to say, we gave you a blue car and never stated the panels had to be the same shade.

Can’t think it’s good for business behaving like this. Based on the 30 people who expressed an opinion on this thread. 27 wouldn’t have been happy and would have sent it back. (90%) That means on average they will need to ship this bass (and have it returned) 10 times before they find somebody who is happy with it🤷‍♂️

You would have thought so, I mentioned the neck was rough in addition to the cosmetic issue, but they’ve ignored that. I’ll continue the battle tomorrow

I asked to escalate to a manager. They’ve now come back and said they can arrange collection for £25, which still doesn’t makes sense because 1. The bass has a fault, so I shouldn’t pay anything. 2. Their own policy is if you return a faulty guitar which they find to be non faulty, they then charge you £9.99 to cover the return shipping so where does £25 come from? The pics of the bass they have on their site aren’t mismatched like the one they sent me.

It’s the online team. I think they’re based in Newcastle

Only got it yesterday afternoon, told them this morning I wanted to return it.

I did ask them to do that, but they said it wasn't possible which is strange as they state if a return is found not to be faulty then they may deduct £9.99 from the refund to cover the return so clearly, they get much better rates with DPD than I can, but say they can't do it in this case.

Yeah, I’m not too happy. They want insured and tracked return which DPD are quoting me £54.73 for!

Have sent the pics to guitarguitar and they are saying there is nothing wrong with it so won’t pay the return shipment cost, disappointing but a lesson learnt.

Agree, It’s not the lack of symmetry in the burl that bothers me so much it’s the abrupt change in shade of the wood along the join.

Most of the online ones I’ve seen do have some degree of symmetry between the two halves, they may not be perfect but they look a lot better than the ones I’ve been sent.

The retailer implied the basses are drop shipped direct from the Cort distributor, so I guess in need to get one from Peach or a retailer that hold physical stock. They did say they’d get the distributor to check the 2nd one before sending but that obviously didn’t happen.