Hello all,
I've been in touch with Ped and he's happy for us to post a reply here.
GreeneKing (the OP) was contacted the same day by email apologising for the problem and a replacement was immediately sent out. Hopefully there have not been any similar problems since.
We welcome any comments about the Bass Collection Comfort Strap. This unfortunate incident is the only problem we're aware of regarding the structural performance of the strap (out of the hundreds sold), however the design has been modified and we believe the latest version is the most robust to date.
Clarky - can you clarify that your strap was a Comfort Strapp and not a Bass Collection strap? Many thanks.
All the best,
The Bass Centre
PS - We will soon be fully fledged commercial member on this forum - exclusive deals, competitions and other good stuff coming soon!