WalMan

Darkglass arranged it, and we got there in the end, but for a week it was touch & go. I almost said to the Newhaven depot "hold on and I'll drive more copies down to you" as they are only a few miles along the coast.

The classic with the call on Thursday was them saying they'd been emailing me since Monday to resolve it, so I asked the email address they'd used and it meant absolutely nothing to me. Gave them the right email and did get an update there, but they somehow managed to send it first to a gmail account I have, just for my private phone that I rarely use and don't monitor the email account (because I never use it) 

My next worry will be when Darkglass ship it back and what sort of a mess we'll have getting it back through Customs - particularly as I got the amp in an auction that appeared to be a lot entered by UPS for an item they had had sat uncollected or paid for in customs since last April. It shouldn't be a problem this time as an out for, and back in after repair, but I shall be monitoring it like a hawk!

I know a drummer who's a manager at UPS - he's reticent about the service we receive. I once had a bass stuck in their system and asked if he could help - he made it clear it was well out of his hands.

They certainly made a meal of the outgoing trip. Fingers crossed for the return!!