DHL-pah.
I bought a pair of Ashdown mini cabs from Nick Carey, in as new condition. When they arrived, one had clearly been dropped from a fair old height-one metal corner protector well and truly duffed in, and the tweeter unit had been wrenched from its mountings and the unit itself cracked. It was back when it was snowing, and the box had clearly been standing in either water or snow for quite a while, as the cardboard was sodden, and I ripped it open with one hand. Nick very kindly pursued the claim for me, and I got £50 compensation, but I wouldn't touch DHL with two barge poles tied together. If I ever get a package I suspect has been damaged again, I'm not signing for it until I've opened it and had a damn good look at the contents.