Find the Managers name and advise him that you are giving him the opportunity to put things right before going down this route. Chances are he won't want the MD screaming at him for defaming the company's reputation.
Thanks for this, I'm looking at short scale basses currently - being drawn towards a short scale Ray but this has put the cat amongst the pigeons. Not a fan of Baby blue though...available in natural??
Sold mine...twice actually...bought it back when it was advertised here by the fella I sold it to. Far too precious with it TBH - played fantastic (as do all the others Chris and Co put together). Even though they get lots of praise I still think they're under-rated.
I think I still have a Hiscox embossed case somewhere....