Agree with other's comments about needing photos but having dealt with @Petey I can confirm he is a bona fide seller and sound fella. (I didn't realise that I was a poet)
This. There seem to be lots of positives with her but she lacks in her primary role.
Getting her some singing lessons sends the message that the band believe in her and value her input.
This should also increase her confidence when she needs to step up for lead vocals.
Ask to speak to the Head of sales.
Pretty sure that they have the authority to open the box and will be keen to preserve their CS reputation.
Think about sending the link to this thread too.
I've got a couple. Had a measure up for you - the top of the bottom rail lifts the basses 4" and the top of my longest 35" acoustic bass is 45".
Hop[e this helps
This will almost certainly fly away so if you're interested BE QUICK!!
https://www.gumtree.com/p/guitar-instrument/status-washburn-series-1000-bass-guitar/1427796878