A high respect for this outfit, and Rod in particular. I bought a drumstick bag, discounted as being 'last of series'. After payment, Rod contacted me to explain that, since recent EU changes, it would cost a fortune to send the bag from the UK to France. He suggested cancelling the order, after which he would offer the same bag again, but from his 'Etsy' outlet, which operates from within the EU, at this same reduced price, and I could buy it from there. Deal done, and the bag really is splendid (it will outlast me, and a generation more, I'd say...). Such attention to individual orders is definitely 'above and beyond', and the communications were friendly, smooth and pertinent. No hesitation in recommending them for their fine products and excellent customer service. OK, not the cheapest around, but at least worth a look if quality is of any importance.