I recently bought a DHA VT2 from PBasspecial of this parish and it arrived damaged; RM had managed to smash (utterly) both valves despite liberal amounts of bubble-wrap, foam peanuts and a sturdy cardboard box marked ‘fragile’.
I put in a claim for compensation as I had to shell out for 2 new valves.
Yesterday I received a letter acknowledging that it had been damaged, but as they were unsure of when, where or how they were unable to issue compensation.
They enclosed their ‘sincere apologies’ and a book of 6 first-class stamps, presumably for crushing other things, saving me future visits to my local waste dump. What a bunch of utter flipwits.
Naturally I’m taking the claim further.