[quote name='Hector' timestamp='1397510132' post='2424724']
Thanks for the advice guys. I have detailed to him what I was told from my second opinion about how exactly the installation is incorrect, and have asked for both a refund of his original fee and compensation for the cost of having a new bridge cut elsewhere (no second chances handling my bass, although I didn't say as much of course). I think that's pretty fair. He's a nice guy, and I hope that's the last of it.
I don't want to be rude or spiteful, but that installation he did could well have ended up doing some serious damage over time - luckily it was picked up on early enough! Although it was hard not to since the adjusters didn't even work....
He is a fair luthier (trained and apprenticed) who has done some minor adjustments for me in the past, and has done major work on friend's basses. Perhaps he is more used to the classical DB side of things and was out of his comfort zone with the full circle? Not sure how I feel about public name and shame (anyone care to chip in?)[b][i], but feel free to PM me if you're in the Oxford area and would like to know for peace of mind[/i][/b].
[/quote]
Name and shame policy for me is simple: if he responds fairly and sorts this out for you the way he should, and your message seems to represent this, then no naming or shaming. If he does not respond fairly and refuses to be of further assistance to you and there is no realistic prospect of recovery, name and shame away so no-one else will make the mistake of dealing with him