I think I'm the only person that has had a bad experience with them..
Bought a mini qtron from them in 2006, and asked if I could return it as it wasn't suitable for me. So they asked me to send it back, which I did. Time passed, no refund so emailed them asking what was going on. They told me they had not received it, and asked for a tracking number, which I did not have (I was not told to send it recorded but looking back that was daft of me). Told them this, they said nothing much we can do but we will try and sort something out. Emailed several times following that, never got another reply and, of course, no refund. Obviously I know I should have sent it recorded, but i have a pretty low opinion of how they handled it, and I remember at the time even thinking that they had received it and knew it did not have a tracking number so decided to steal £60 off me, although I now realise that is a pretty controversial accusation as nobody else seems to have had a problem.
Fairly pointless rant really...