bout a year and a half ago i bought a mini qtron off them. a few days after ordering i get one as a gift off my parents (id just started using effects at this time). so i thought id ask if i could send it back to them and have a refund, which they were happy to do for me. so i popped it in the post by recorded delivery, and emailed them tellin them i had done so. The day after i sent it i checked with the online checker thing and it confirmed that it had been signed for, so i thought id wait it out a few days. No news from hotrox, so i emailed them asking them when my card would be refunded. they replied that they had not recieved the pedal. now obviously the parcel was signed for, so i emailed them again telling them of this. there reply asked for the tracking number, and guess what? i had lost the slip. i told them this, and never got a reply back, despite several more emails sent by me to them. as far as im concerned, they recieved the pedal, and thought they'd see if they could make a quick bit of cash and test to see if i had kept the receipt. since i lost it, they knew i had no proof of delivery, and so bingo, they make £50. Iv had no email or anything off them to convince me otherwise, so as far as im concerned, i wont be shopping there again.
other than my case iv only ever heard good things, so maybe the person responsible for returns and emails has changed, in any case i wont be shopping there again until i get a £50 cheque through the post. fair enough i was an idiot for somehow misplacing the receipt and tracking number, but im fairly sure by the way the emails were worded that they knew perfectly well id sent it.