Yeah that's fair enough, but response time to emails and enquiries is almost always how I guage my initial impressions of a guitar shop, so in that respect they have fallen behind almost anyone else. I've also made a number of offers in the past on instruments, both by email and on Reverb, and to this date not a single one has ever been responded to. Offers expire on the Reverb platform and emails go unresponded. But if they have such high walk in trade, I guess internet trade may not be their target.
But back on topic, I think if Bass Direct had a proper website with stock built in, with a backoffice synced to support it, theyd be in a much better position. No excuse for telling you something was in stock when it wasn't, but a computer giving answers would be a big help.