@EddieG - Thanks for sharing your experience. I’d noticed some of the Letts offerings on Reverb and they had piqued a little intrigue so I’m glad to have been steered clear.
I empathise with your situation, I think most of us have experienced a fair share of loss, be it financial, relational etc. It’s not a nice feeling and we deal with it in different ways. Seems like you lost a positive experience of being built a custom instrument, where you should have been indulged and looked after as a valued customer.
I hope you get some closure soon.