Lawyers don't really do "no-win no-fee" for Small Claims stuff because in the Small Claims process there is no ability to reclaim legal fees from the other side if you win. Each side pays their own legal fees irrespective of the outcome, so a person suing over something with a value of under £10,000 either has to pay their own lawyer win or lose, or do it themselves - or with help from Cit Advice or the FRU and so on. On the other hand RM/PF will walk in with a 20 year experience barrister and they won't care about the expense as long as they do win.