I agree with them not wanting people to promote or discuss other brands... But the issue with talking about problems is ridiculous. It'd make sense for them to stop people coming on just to say that their basses and guitars are a load of w***, but that's about it. Surely it'd look better for them on the whole if people could openly discuss and help eachother with any tech issues they may have, especially if employees of EBMM could jump in and offer advice, help out, whatever. Showing existing/potential customers that you are committed to good customer service when a problem arises is surely more beneficial to pretending there never are any problems?