I was asked on my Spector NBD thread how my experience had been at Bass Direct. The following is my reply from the thread..
[quote name='Billy Apple' timestamp='1420224250' post='2646925']
I'm sorry that you did not have a good experience with Bass Direct. All I can say is that I didn't just pitch up and buy the NS2. My first call to Mark at BD started at the end of November. Mark was very helpful and he promised to get back to me with the information I was after. About a week later I received an email from him with various options and prices. After that we had a back and forth with my questions which amounted to about 30 emails. All I can say is that they were all answered promptly and helpfully.
When it comes to me being a customer I can be very detailed, to the point of being finicky and fussy and can test the patience of a Saint. Bass Direct were fine in their replies.
In my mind I had decided to order an NS2 from the States, which would've been a 7 month wait. I didn't really like the look of the NS2 in stock and was wanting a gloss finish. I visited the store almost to make my mind up that I would not take the stock NS2, but put an order in.
I'd not phoned ahead to say I was coming and arrived in a foul mood having done 10mph from High Wycombe to Warwick! All I was asked was if I needed help by an assistant, I said if I needed help I would ask. There were two other customers in. Me and the Lady were left alone to peruse the basses. I asked if I could handle the Helium and it was taken down and given to me, again I was left alone just to get the feel of it.
I asked if I could plug the bass in and was given the option of playing it through headphones as another customer was slapping away. Again I was left alone just to get on with it. Mark finished with a customer and I introduced myself and he was very friendly. By this time I'd pretty much made my mind up to buy the bass. Mark's assistant asked me what kind of stuff I was playing and said the NS2 would be ideal. I was also given the option of trying the Forte and a bass with a slim neck as a comparison.
Maybe I've been quite detailed here, but it's just to show that I could not fault Bass Directs customer service and attitude at all. I was left alone, which I like, offered alternatives and not pushed into anything. Compare this with my visit to the Gallery when I was asked if I really wanted to buy the Wal I'd asked to try as it was 3K!
So, that was my experience
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