I've only bought from them once. Agree that the pictures of the items could be more detailed. I didn't ask detailed questions about the bass (because it was pretty esoteric and I knew what I was getting myself into) but I did enquire if the bass came with the hard case and they did answer promptly in the affirmative. Quite why that info wasn't on the site I don't know - descriptions aren't exactly effusive. Anyway, I bought it, it arrived no problem and was well packaged.
I was a wee bit disappointed at the condition of the bass when it arrived - it was impossible to see in their wee pictures but the hardware was pretty dirty and needed a thorough clean. Not a big deal in the grand scheme of things - it's a second hand bass, but with better pics I might have been more prepared (or possibly attempted to haggle the price down a bit).
All in all though, no real complaints, I just think their website could do with having better (more detailed/larger) pics and better item descriptions.