I think Thomann may be changing their approach to returns on smaller items. I bought an HB power supply which couldn't do what I needed, so I started a return. They got back to me and said "As returning this item would not be economically or environmentally friendly, we would like to exceptionally offer to refund the value of the item onto your Thomann customer account as a store credit without taking it back.". I've said yes, as I'm bound to be using them again. I suspect B***** has something to do with this.