They took great care of the 5-string Thumb sent to me from Italy, taking it back off the van, putting it on the next day's van, taking it back off, losing it, finding it, and letting me do the 50 mile round trip to pick it up from their depot as I no longer trusted them to put it on the van at their depot, drive it to my house, and deliver it. But most of us have bad experience of one courier or another, and that's the only bad DPD experience I've had.