[quote name='neepheid' timestamp='1400762497' post='2456729']
I think that's unfair and presumptuous. I prefer to email, I'm not very confident on the phone, I don't enjoy phoning people I don't know. Email is way more comfortable for me, and I'm no timewaster - if I make an enquiry about something it's because I want to buy it.
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Same here. With an email I can consider what I want to ask and ask all the questions in an orderly fashion. A phone call can be subject to distractions, poor sound quality and interuptions.
My first enquiry is almost always via e mail. The ones who don't bother to respond, might get a second chance, just in case the email got lost in cyber space.
I've e mailed Bass Direct a few times of late about a couple of different basses, I've had a reply every time, even out of shop hours. Now I've not actually made the purchase yet but that doesn't make me a time waster. They will get my business when I have the funds for that new instrument.