At least people can understand why I've said nothing on this thread to date. Ken I really wish you'd get off the internet and phone people instead. I think you come across well on the factory vid but your email comms come across as defensive and arrogant. Its up to you how to deal with that but I'd suggest a little empathy would go a long way. Respect comes from backing your customers, not your product.
BTW, I don't regret selling all three of my Smith basses, my modded spectors are way better and taught me I don't need loads of lams for a fantastic sounding bass.