I have three and agree with your comment about 'experiences dealing with them'. I know others have found their customer service to be good, but my attempts to extract answers and order things have resulted in appalling service or nil response at all. It took, for example, nine months to be sent a replacement pre-amp for an L2000, when it was meant to take three weeks. Zero apology for the delay. It's this kind of service which causes possible (and actual) customers to walk. Still sad to see them go, as their basses were great, but I can't help feeling they could have tried a bit more on customer relations.