Hi All,
a brief story of good service from Thomann. After much hemming and hawing, I finally pulled the trigger and bought an Origin Effects Cali76 Comp. Bass Compressor back in early April. Then, in mid May (37 days later and clearly outside the 30 day return period) I saw that the Origin Effects Cali76 V2 Bass Compressor had been released, with some significant improvements but the same price.
I wrote to Thomann and said “I know you guys aren’t obliged to, but given the unfortunate timing, would you consider exchanging the units for me?”
An hour later, I had the returns document and they gave me a credit note allowing me to purchase the new unit. Result!
I am well pleased with their customer service.