Last week I decided to finally put the Labella flat wound strings that I had bought almost 2 years ago on to my Yamaha BB 1200. You can imagine just how gutted I was when the A-string broke as I was putting the strings on.
Finding a single replacement string was clearly highly unlikely so this would render the whole set as useless or at least mean that I would have to buy a new set and have three spares.
On the off-chance that they might be able to help me I wrote an email to Thomann.I heard nothing back for several days and thought, “oh well tough luck”.
Imagine my surprise when, four working days later, I received a single replacement A-string in the post and that during the Christmas rush.
Many thanks to those nice people at customer service at thomann. Merry Christmas XXX.