Haven't posted in a while so I'm a bit out of touch with the latest comings and goings of the Basschat world, but can anyone let me know if Stringbusters is still reliable?
It's getting too expensive for me to be buying one or two sets of Kalium strings now so I'm looking to switch to GHS Bass Boomers instead as the bassist from Architects uses them and has a great sound. Anyway, ordered a set from Stringbusters (who I have used before 3/4 years ago without an issue) first thing on Wednesday 23rd November, honestly expecting them to arrive by first class post on Thursday or Friday at the latest.
Monday rolls around and still no strings so I give them a call, after noticing on their website my order says "awaiting dispatch". I get told that their website isn't working properly and that the strings have actually been dispatched and should've arrived by now so I said I'd give Royal Mail another day to be sure (it is the busy season after all). Tuesday comes, no strings, so I give Stringbusters another call and they say they'll do another invoice and send out another set. Didn't receive an email confirming a second set had been dispatched or that they had put the order through again or anything but meh, no big deal.
Fast forward to weekend just gone and still no sign of either first or second set of strings from them. I ring them on Saturday a few times and keep getting a non-personalised voicemail, so I leave all my details and ask them to call me back to see if we can sort it out and today passed without any contact from them at all.
I'm a little bit pissed off now to be honest, if I had needed the strings urgently I'd be screwed but as I don't I feel I've been pretty lenient with them. At this point I feel tempted to just ask for a refund and go to Strings Direct or something. I know it's only £30 but it's not the point
Can anyone offer any advice on how to proceed or give me any reassuring feedback about them to put my mind at ease?
Cheers