A useful reply, however, I do wonder why people set up an email address and court questions when they can't be bothered to answer, or if they don't have time to answer. I tried buying pickups from someone a couple of years ago, he answered my first enquiry, but then I could get nothing else out of him in terms or ordering. It was very frustrating so I went to eBay and bought an alternative instead. I was clearly committed to an order. I had trouble with a luthier as well, tried to throw a chunk of money his way but he never answered emails. I eventually found that phoning was fine but email enquiries were ignored 90% of the time. Worst of the lot is Chapman sticks in America, who never seem to answer anyones emails (well documented). If you aren't going to respond, for any reason, don't set it up as a route of enquiry!