I can’t believe anyone is defending such shoddy workmanship.
It’s the kind of thing I’d expect from a home-made cab.
Were it any other responsible manufacturer, the immediate response from the would have been to withdraw items for sale, make absolutely sure all new products do not have the same issue and, very importantly, to contact all previous customers to let them know there was potential risk of personal injury.
In most fields, where a product is valued around the £1,000 mark, the manufacturer would follow up and offer to make good on any products by offering repairs or to supply replacement parts. Let’s face it, these brackets are mass-produced and not exactly high cost items.
In this case they were produced to a low standard and caused genuine injury to a customer.
As an ex-retailer, and current supplier of professional services, I would expect the seller to be all over the customer offering profound apologies and remedies to make good.
I’m all for small volume British manufacturing but when it genuinely injures customers and, potentially, could have ruined their careers as a musician then I’d expect a far greater duty of care than has been displayed here. . .