So this story is a year and half old but I wanted to pass it on as it seems to go along with some other comments.
I pre-ordered an NG2 Dingwall through BD about 2 years ago. Was delayed, and delayed. Not BD fault but I wasn't given much info of this delay from BD. Only from lurking on Dingwall forum and on here did I get any info on it.
I finally get a call to say its going to ship and to confirm delivery address, which was my work address as there would be no one in at home. Bass arrives next day and all is good. The same day I get home to find a card for a delivery from the same company that delivered the bass to work, parcel waiting for me at the depot. They will not delivery to an alternate address and there depot is open the same hours as my works hours, only on a Friday when i finish early could i get out there to fetch the parcel. The depot is in Rotherham and I live on the opposite side of Sheffield so 20 odd miles away to fetch it on the one day of the week that I finish early. And what is in the parcel? They had shipped another bass. Lovely for me some might think, but knowing I had waited so long for the bass and that someone else was probably sat on the edge of their seat waiting for their bass to arrive and I had two, I couldn't bring myself to even contemplate keeping it. I let Mark know as soon as I got home. He arranged collection of the bass and it was sent off.
Might sound like this was all very much a mere accident and no real issue at all, my gripe is that at no point was there any real thanks or gratitude for me helping them locate a £1250 odd bass that they had shipped to the wrong address. It had put me out wasting 1.30hr of my day fetching it when it was not my error. It might be me being a little petty but I know a lot of people would not have been so honest. So although everything was very professional, it definitely lacked some charm and tact. Again, just my 2 cents but wanted to share as it has bugged me.