voxpop

[quote name='ped' post='621832' date='Oct 9 2009, 05:17 PM']Earlier Dawsons sent me this: Hi Chris, Just a quick update to let you know where we are at. The blemished bass guitar has turned up at our office and the new one is still on order. We're hoping it will turn up early next week so as soon as it enters our warehouse I'll notify you and send it on its way. Regards, Having no idea what they were on about I replied to find they had sent the email to the 'Wrong Chris' Then I was sent this: "I believe you spoke to my colleague on Wednesday as I wasn't in, and now today its his turn not to be in. Did you discuss the options with him? I phoned up Roland, and apparently they have never sold this bass pickup kit (or at least not for a long time) hence why they kept sending through the wrong item. I have told our technical department so it should be off the system very soon and I can only apologise for not seeing this sooner (I would have expected our purchasing department to have spotted this but it must have been overlooked). It is unfortunately company policy not to give a refund until the item is back in our office which I hope you can understand so if you could let me know where we are at with regards to sorting out a collection for yourself then we can refund you as soon as possible." To which I replied: "Sorry alex but that is unacceptable. I have had six weeks wasted by Dawsons and I won't be sending either of the items back until I have a full refund. With the mail strikes at the moment I don't want to wait another few weeks until I get my money back. You might nit be aware that I own the biggest bass guitar forum in Europe www.basschat.co.uk and our thousands of readers will be very interested in how I am treated in this matter" And then my phone rang. Some bloke who said he simply wouldn't refund me until they had the stuff back. It's 'company policy' which I thought a little short sighted when they have wasted so much of my time and been utterly useless. I have always had to phone them, they don't check things before sending them on, etc. So now I am stuck with the choice of sending them back myself, risking Royal Fail strikes and general incompetence or they can send TNT to pick them up as long as I can waste a day waiting for them which is impossible. I mean - I understand the policy, totally, but when the f*** up is as long winded and completely-not-my-fault as this one, surely there should be some flexibility? No offer of any sort of compensation from them, not that I would risk accepting something (it could turn out to be anything), and a generally pretty rigid and non customer centric approach to the whole matter. Make of this what you will - this is just my experience. Perhaps they are amazing most of the time, but I won't be going anywhere near them again. ped[/quote] Hi Ped, Check out your consumer rights as I think distant selling laws state that you do not have to send the item back before a refund is issued. I think this can be done any time within 6 months of your original purchase. Worth checking out. Marc

I use and recommend highly Chord Company Cream cables. They make short high quality link cables as well as longer guitar to amp cables. Chord are a quality cable manufacture who design and build very high quality HI-FI cables. There head designer is also a bass player and has designed, with no compromise, a fantastic cable that out preforms any cable I have tried. They are not cheap but your are getting the very best. Hope this helps.

Just did a deal with Raggy and I can recommend him to everyone. A real gent to deal with and a painless transaction......top bloke. Marc (VOXPOP)

Looks like an interesting day out......anyone going.

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