They were always really good.
I bought a pair of Yamaha monitors from them maybe 15 months or so ago. I didn't like them and decided I wanted a different pair, they let me exchange them, even though I'd had them for over a week.
I didn't realise they'd been taken over, it's always sad when once reliable and reputable dealers go down hill like this.
Yet more reason I guess to use Thomann ?
My current Genelecs were over £100 cheaper than anywhere in the UK (from Thomann), one went wrong after just over a month. I emailed Thomann, who replied the next day, and sent me a return shipping thing. It was returned to them in just 36 hours, they replaced and sent the new one to me within a week.