You know I find it amazing that in this day and age, when we're in the middle of a recession and when you have the internet and can let thousands know about the poor service that we still have such shoddy service.
There's another thread on here about poor service from custom build people, luthiers and pickups.
I approached a guy last week and asked if he'd build a ramp for one of my basses. He replied sure no problem, wedge will be £10 ebony £20, plus postage.
So I gave the exact dimensions and paid him by bank transfer, he said he'd post it the following day.
Saturday, still no sign of it in the post so I sent him an email, to which he replied "sorry it totally slipped my mind, I'll get it posted today". This being 2 o'clock, even I know the post office would be closed.
So I replied, can you post it special delivery on Monday please, so I get it before Christmas, I did pay £3.50 for the postage, and it is only a small bit of wood. No reply from him Saturday, so I emailed him again today, and no reply so far to that.
I was gonna get 3 more made, but they won't be by him.