My POV is that I can't tell you exactly what the problem is because we have sorted out any known issues our end and the ones left we are doing our best to fix. Ben has just started his own company and is quite busy with that, I just got promoted at work and I'm quite busy with that too. My business partner Steve is on the other side of the world so communicating isn't easy. I can't afford the cost of calling in someone else to help and even if I could I wouldn't have the technical know how to even begin to use him or her productively. I haven't got any IT knowledge myself. Any problems left are down to the company who makes the software or the users, both of which mean my hands are tied.
I would say that despite all that, we have managed to make the transition as smooth as anyone could expect. In between phone calls, meetings, tax returns, merchendising nightmares and countless admin tasks and an actual career it really is actually a miracle you still have us to complain about.
I really do appreciate how frustrating it must be for you, especially as it seems you are an isolated case, and I'll do my best to sort it out. Don't think I'm ignoring any request or problem, however small.
That's my POV.
ped