I ordered 4 sets of different strings from status last year and had similar issues. They were quick to respond to emails but slow to provide a replacement. I got the impression Status suffer a lot of issues with people misfitting strings (I didn't realise you could misfit them in a way that could permanently damage the strings ?) as most of the initial emails phone calls were about how I had fitted the strings - and all about how the string bends going into the tuner.
They initially sent a single replacement E string which also was dead. I kept status in the loop, but didn't get much response.
Then after a while and out of the blue 2 complete sets of strings arrived in the post. These were from a new batch and were all good uns, so overall good service and a very happy customer.
In 30 odd years of playing these are the first strings I've ever had this kind of problem with.