Another one for the cartel of uselessness. Direct Courier Solutions. I booked a collection from my work, they said collection would take place between 9-30am and 5-30pm. After staying at work til 6 (should finish 3-4pm) the status still showed that they would be that day. Nope, it wasn't until 9-30am the following day until I got hold of them, needless to say they weren't very apologetic and reminded me that things don't always go to plan. At least I got a full refund. They also offered up to £1k insurance for a measly £6 although how smooth the claiming process would be is anyone's guess. My experience has put me off anyway. I use parcelforce normally and as yet, haven't had an issue.