='KiOgon'
A 'phone call will almost certainly get a new set in the post straight away, they're very good at customer service.
Be warned though - if Jason answers the 'phone - you'll probably be told more than you ever dreamed you wanted to know about strings, how they're made & why very rarely of course - you might get a duff one.
Cheerz, John
MB1.
+ Twelvety!
Yes give them a call (excellent customer service)
Might help if you have the strings/box to hand when you make the call for any date/batch number.