[quote name='mark_random' timestamp='1402317977' post='2472004']
Hi guys. Mark from GAK here. Thanks for the (mostly) great feedback.
As for the issue of delivery to Scotland, I've been aware if this for a while and have been pushing to get this standardised with the rest of mainland UK. As of today (thanks to the power of Basschat) [b]we're now offering free delivery to Scotland on any purchase over £99![/b] Good work everyone.
If you've got any more feedback that you think might be useful either leave it here, DM me or email me directly at the address above.
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That's excellent work.
My only other suggestion would be to proactively push people through from your website to your Telesales guys when an item is 'available to order' rather than in stock.
You would only need to change the messaging to 'Call us on 0800 XXX XXX to order' but then you could have a frank conversation about the realistic delivery times, switch sell customers to similar products if they aren't willing to wait and avoid the hassle of wiping a bunch of cancelled orders off your books. I'm pretty certain your conversion would be flat if not improved as a result, and it's a much improved experience for your customers.