When things go right it's brilliant. Couriers are good. I think my thread highlights that when something went slightly wrong, it snowballed in to an utterly horrible situation that only the CEO's management team were able to fix. My problem with the whole episode wasn't so much that they'd misplaced the bass in the beginning, it was the attitude both I and Wunjo were given from all staff at UPS (who weren't in the previously mentioned management area). They may have just told us to "F*** OFF!" and that would have been less offensive.
Thing is, when the service is going ok, you'd never know that this courier were so incredibly inept and incapable when the service broke down. They will never be held to account though and thats why we pay stupid money for insurance that we should have to add to each shipment.