edstraker123

Bax and Mooer are both on my never go near again list !

PMT have a seemingly lovely used Spector Euro RST in for £1700 in the Bristol store which I was really interested in. I wanted to trade in a 2 month old Rickenbacker 350V63 Liverpool which is flawless with case etc. which they have for sale on PMT for £3099. I was hoping for a minimum of a straight trade and the assistant said he would speak to the manager and phone me back. They offered £1000 !!!! My LGS had offered £1800 trade in and £1600 cash and they give notoriously bad deals. I'm not sure if the PMT offer was genuine or they just couldn't be bothered even checking a proper value. Anybody tried to do a trade in with them and if so what was your experience ?

I liked it so much I bought the guitar version MS50G+(as new and for cheap from Amazon warehouse ) and this is brilliant too -so easy to get good tone . I faffed around for hours last night on a Mooer Prime 2 to make 3 patches ,I got a great one on this at first attempt and just using the pedal and no app.

My grandparents had one too - used to love noodling on it and listening to broadcasts from all over the world- I'm still a radio geek to this day.

I've heard from Andertons this morning and they are liaising with Mooer who have told them the app needs a fix 'here' . I'm not sure what that means exactly but glad they now seem to be pursuing things properly.

Depends how you define the product - given the guitar can't work without the app I'd interpret the product as being both and not seperable so it is faulty

Yes no response to any of the forms I have submitted to them - the support form on the main and UK sites and message posted to the GTRS group admin on Facebook.

Well the company that made and sold the batteries in this analogy are the same company who made the toy - I did try and take it up with them - they completely ignored me. The app was downloaded from the play store for free but was developed by the guitar manufacturer specifically to be able to use the guitar - it can't function properly without it

But this isn't really like that as it should run on the current version and as far as I can tell does on none Samsung android phones.

I don't see an android upgrade as a decision given the potential security vulnerabilities you could leave yourself open to by not doing it. Given that the phone would also contain other apps , by not upgrading you could also compromise them in the end and I am sure the realistic expectation from Mooer will be that users will update their phones otherwise they would have to stipulate this as a condition of purchase. From the manual : GTRSApp The GTRS App functions as the editor software for the GTRS guitar. Users can easily select effects and create presets for the GTRS system,download and share tones to the cloud,and update the firmware of their GTRS guitar.Several tools for practice are included in the app as well. 1 Get the GTRS app To me this clearly indicates the app is an integral part of the purchase and whilst not directly supplied by Andertons they know users will have to download it to use the guitar.

I disagree with this - to me its like buying a toy with the batteries not included, the inference is that if you put the right batteries in it will work as it should otherwise you would return it. My phone met the designated specification and worked effectively before the change. I really don't think you can separate the guitar from the app as one won't work effectively without the other.

No phone app only unfortunately. Thanks for the comments - definitely a manufacturer problem but my contract is with Andertons and whilst I appreciate the product would become potentially unsupported over time, after 3 months just isn't on given it cost £850 and I guess this timescale would be a factor in any fit for purpose claim.Mooer have completely ignored all of my support requests too so cannot pursue anything with them. the cheap phone is not a bad idea as a last resort, but would preclude me from any software updates and /or improvements which isn't what I paid for. I didn't change my phone -it was an android or GTRS app update that caused the issue. The guitar is supposed to work with Android 6 and later. Nothing back from Andertons today.

I got myself one for Xmas and I love it too. Coupled with the PJB Double 4 and having created about 6 user patches, I'm getting some of the best bass tones I've ever had irrespective of the bass I'm playing through it.

Yes I agree - suffered the same with Line6 gear in the past. But what is a reasonable timeframe for them to make it right ?( assuming they can)

Last September I bought a Mooer W900 Intelligent guitar from Andertons : https://www.andertons.co.uk/Mooer-W900-Wing-900-650-Aurora-Pink-Headless-Fanned-Fret-Guitar/ It is intelligent in that it links to a phone app which allows you to access effects patches and different guitar models which are sent to the guitar. When it came I was overjoyed with it - it's a cool guitar (subjective !), the tones were great and everything worked like a dream. 3 months later after an app or Android update my phone, a Samsung with the latest android version has become incompatible and I am unable to do a firmware update on the guitar (missing out on new features)and the modelling ( the main reason I bought it ) no longer works. I raised support tickets with Mooer in 3 different ways and they have responded to none of them. I stumbled across a Facebook GTRS group and others are reporting the same issue with Mooer advocating to use a diffent phone ! Having got no satisfaction with Mooer I raised the issue with Andertons claiming the guitar is not fit for purpose and that I'd like to exchange it for something else under my statutory rights. To date they haven't been helpful with one response saying as the fault isn't with the guitar they wouldn't exchange it. I wasn't being fobbed off by this given that the guitar cannot work properly without being connected to the app and the intelligent functions ( some of which no longer work) are listed as key features. Yesterday I downloaded a template from the Which website and have given them 14 days to make things right. They replied by saying they will go back to Mooer for further information which I said was fine provided my issue has been resolved one way or other within the 14 day period. Am I within my rights to demand an exchange / refund given the problem is with the app not the guitar ? ( To me they are inseperable as one won't function properly without the other.) I bought the guitar on Finance via V12 - could I approach them for a chargeback if I get no satisfaction from Andertons ?