[quote name='Musicman20' timestamp='1363706719' post='2016245']
It was sent without a proper box?!
[/quote]
Sure I sent it fully wrapped in a lot of bubble wrap having being read on this forum that it was probably better to send it with the handle showing (and therefore clearly an instrument) as opposed to a big box which could contain anything. Perhaps I was wrong (and happy to be so) but the other bass I sent to Europe similarly wrapped arrived fine and I've received multiple basses similarly packaged with no damage to their hard cases. I've also flown with my bass in lite-flight case only (not wrapped / packed) and put in the hold and only once in about 30 flights have I had any damage done to the case. I've also seen my bass from the aircraft window being lobbed down by the ground crew unloading and watched it drop down and clunk round a luggage conveyor....
*slightly defensive rant over*
So...it's probably the luck of the draw I suspect with this kinda of thing. Also isn't this why we put instruments in flight cases - so the case, not the instrument, takes the damage when people throw it around, drop things on, its shifts in transit etc etc.
Faithless - I'm happy to provide you with backup re.the case although I don't have any photos of the actual case which probably doesn't help.
Email if there's anything I can do to help at all on this - sorry its proving a problem at your end. I never anticipated that you would have to claim on the flight case being damaged and that it would end up being the hassle its seeming to be.
Cheers
Ian