Always had excellent service from them especially when a chap called Lloyd was there. I should say that there only 5 miles from me so I invariably go into the showroom.
However, a few years ago they neglected to state that a combo I ordered online was ex-demo (it [i]was[/i] a great price). They replaced it with a new one but the head didn't work. Finally Lloyd met me at their warehouse and got me another head which I still have. All this took place over a the space of a couple of days. No quibbles anywhere along the line.
Having said that customer service everywhere has become increasingly inconsistent due, in no small part, to low wages, poor training and lack of interest.
It's a shame, but you take as you find and a bad experience is a bad experience.