[quote name='skej21' timestamp='1398895076' post='2438883']
As a user of this forum and a potential customer of any brand/company (having recently been alerted to great companies such as Limelight guitars and fuzzrocious pedals via this forum) I feel that it is only right and proper that we can discuss the pros and cons of these smaller companies to protect potential/existing customers and encourage interest in these businesses.
If someone has had a bad experience with a company, I don't feel it is fair for the site to stop the negative comments from being expressed as these will be as important (if not, more important) when members are deciding where to spend their money.
I appreciate that getting into petty name calling and other bits can often spoil it but surely those specific comments can be removed and the genuinely objective and helpful (negative and/or positive) comments should stay. To find out that some members have been quoted 20 weeks but waiting 17 months is simply stating a fact and would be valuable information if members are researching.
If the company isn't happy with these facts being posted, they can respond by improving services and asking customers to respond with feedback that balances it out.
[/quote]
That thing what he said.