Purchased a bass for my Grandson from guitar guitar, it was a squire bass ideal for someone starting to play !!! the bass arrived i plugged it in to check it out and the pickup was faulty.
called guitar guitar in Epsom where the bass came from, what a horrible experience the first thing the guy on the phone said if we get the bass back and it is not faulty it will cost you £29 for picking the bass up !!!
i thought what an attitude, not even an apology or how can we sort that for you nope , its gonna cost you was the first words, sent the bass back and was proven faulty by their experts ??!!
so i thought no problem money back . nope, i paid by paypal as it was convenient at the time, he told me and he had great pleasure in doing so the refund will take 7-10 days and possibly 30 days, i said why ?? you were paid instantly with my cash why is the refund not the same, he said i was at the back of the queue !!! really i said, how many faulty basses do yo have? he didn't reply.
i had a fight on my hands to get MY money back, they held on to it for 4 days, then they finally got fed up with me and refunded the money so just be aware if you buy online with guitar guitar and have a problem item they will try and hang onto your dosh for no reason.