I used to think ups were untouchably fabulous but this year they lost a parcel and faked the proof. Shutl sided with them but buyer insisted it was not her signature. Finally shutl agreed to start a trace and magically the parcel actually turned up at her door 24 hours later.
Hermes managed to damage and THEN lose a parcel sent via shutl. It took nine weeks of pushing to get shutl to process my claim, they finally claimed they didn’t have a PayPal Id to refund me, but they did seem to be able to use one to bill me with in the meantime. Utterly useless.