He is very straight talking, you get used to it really quickly because he’s talking absolute sense. I am the same as you, I don’t mind paying a bit extra for good work. Having said that I took a bass up to be set up and just a few days before a bass of mine fell into a classical guitar I had at the time and damaged it, I mentioned it in an email to him and he said bring it up. He spent an hour carefully working on the damaged area, it was a real pleasure just watching him work. “There you go”, he said, handing me back the guitar, I couldn’t find the damaged area, he didn’t charge me a penny.